Job Role : Customer Service Representative

Location: UK – Jordan Farms
Industry: Rice / Food Retail & Wholesale

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About Jordan Farms

Jordan Farms is a UK-based company specialising in the retail and wholesale of premium rice. We are committed to delivering high-quality products with outstanding customer service to both retail shoppers and wholesale clients.

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Role Overview

We are looking for a friendly and professional Customer Service Representative to join our team. The role involves handling customer enquiries, resolving issues, and ensuring every customer has a positive experience with Jordan Farms. As rice is our main product, you will play a key role in maintaining trust and loyalty among both individual and business customers.

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Key Responsibilities

• Respond promptly to customer enquiries via phone, email, and in-store.
• Handle customer complaints, process refunds/returns, and resolve delivery or order issues.
• Provide accurate information about rice products, pricing, and availability.
• Support wholesale and retail customers with orders and account queries.
• Maintain customer records and update order details in the system.
• Collect customer feedback and report insights to management.
• Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment.
• Promote customer loyalty through excellent service and after-sales support.

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Skills & Qualifications

• Previous experience in customer service or retail support, ideally within food, grocery, or FMCG.
• Strong communication and problem-solving skills.
• Ability to remain calm and professional when handling complaints.
• IT literacy (CRM systems, MS Office, email handling).
• Team player with a customer-first mindset.
• Multi-lingual skills (desirable for serving diverse UK communities).

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What We Offer

• Competitive salary with growth opportunities.
• Training and support to build product knowledge.
• Staff discounts on rice and other products.
• A positive and supportive workplace culture